Why Alternative Dispute Resolution

Use of alternative dispute resolution is both cost effective and a means of maintaining a long term relationship between parties.

Arbitration and/or Mediation may be stipulated by the parties’ contract or by an agreement of the parties as an alternative to litigation.



Why AML dispute resolution

We at AML are trained Arbitrators and mediators with years of experience in alternative dispute resolution. We provide high quality service at an affordable price. 


Contact us for a free initial consultation and a quote. 

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What is Alternative Dispute resolution


AML dispute Resolution

Contact Us

Get in Touch!

AML dispute resolution

Kemp House, 160 City Road, London, EC1V 2NX

Hours

Open today

09:00 – 17:00

Complaints


We at AML are committed to providing a high quality service. However, if there are  any complaints or concerns, please raise them with us as soon as possible. On receipt of all written complaints, we will:


  •  Acknowledge the receipt of your complaint in writing within five working days with an indication of how long it will take to send you a detailed response. (If you do not receive an acknowledgement within this timeframe please contact us in the event that your complaint has not been received). We may also need to ask you for further information.
  •  Investigate your complaint carefully and thoroughly.
  •  All complaints will be investigated and responded to within 21 working days of receipt. On occasions further time may be required, in which case the complainant would be notified of this in writing.

Our reply to any complaint will set out

  • The nature and scope of our investigation
  • The conclusion on each complaint and the basis for our conclusion
  • If we find that the complaint is justified, our proposals for resolving the complaint.
  • Any appeals procedure and time frame for appeals. 


If you disagree with the conclusion you can within 14 days write into us appealing your decision with the grounds of Appeal. We will attempt to resolve this promptly through negotiation, or otherwise agree to enter into mediation. 


If the response is not accepted the complainant can appeal to the CMC on certain grounds. Details of the CMC's appeal processes can be found here: https://civilmediation.org/for-the-public/complaints/


A written record of the formal complaint and all other related papers, replies, etc. will be kept on file for a period of six years. All conversations and documents relating to the complaint will be treated as confidential and will be disclosed only to the extent that is necessary. We hope that the  procedure used at  AML will resolve any outstanding issues.